Kansai Airports is committed to promoting barrier-free accessibility to ensure a safe and comfortable airport experience for all passengers. Through the implementation of universal design in our facilities and the provision of attentive customer service, we aim to create an airport that is easy to use for everyone\u2014regardless of age or disability.<\/p>\n
Aiming to Create Airports Everyone Can Use with Peace of Mind
\nInitiatives to Improve Passenger Facilities and Transportation Systems
\nIntroduction of Step-Free Passenger Boarding Bridges
\nIn accordance with the boarding bridge renewal plan, step-free, barrier-free boarding bridges are being introduced in phases. In FY 2024, renovations were completed for 13 boarding bridges at Kansai International Airport Terminal 1 and for 5 bridges at Osaka Itami Airport.
\nInstallation of Two-level Handrails
\nAs part of the renovation work of Kansai International Airport Terminal 1, two-level handrails are being installed on staircases. In addition, with regard to the renewal of passenger boarding bridges, renovations have been completed for 13 bridges at Kansai International Airport and for 4 bridges at Osaka Itami Airport.
\nInstallation of New Elevators
\nAs part of the renovation work at Kansai International Airport Terminal 1, construction is underway to install new elevators in the arrival flow area at the end of the wing. This construction project began in FY 2021 and is currently ongoing.
\nInstallation of All-gender Restrooms
\nKansai International Airport has introduced newly constructed all-gender restrooms.
\nStaff Efforts Toward Barrier-Free Accessibility
\nWriting-Based Communication at Security Screening Areas
\nAt Kansai International Airport and Osaka Itami Airport, we work in collaboration with airlines to provide written communication at security checkpoints to assist passengers with hearing impairments.
\nConducting Customer Service Training
\nWe conducted training for employees at Kansai International Airport and Osaka Itami Airport in accordance with the customer service training program established by the Ministry of Land, Infrastructure, Transport and Tourism for transportation service providers.
\nCollaboration with Other Businesses Operating at the Airports
\nWe are strengthening collaboration with airlines and on-site airport businesses to enhance the provision of human support services.
\nAt Kansai International Airport and Osaka Itami Airport, we distribute barrier-free handbooks and conduct training sessions on legal understanding and customer service to comply with the mandatory provision of reasonable accommodation.
\nOther Initiatives
\nImproving website accessibility
\nThe official website managed by Kansai Airports continues to maintain compliance with WCAG 2.0 Level A.
\nPosting on digital signage
\nVideos and other content encouraging passengers to assist those in need are displayed on digital signage within the terminal building.<\/p>\n","protected":false},"excerpt":{"rendered":"
Kansai Airports is committed to promoting barrier-free accessibility to ensure a safe and comfortable airport experience for all passengers. Through the implementation of universal design in our facilities and the provision of attentive customer service, we aim to create an airport that is easy to use for everyone\u2014regardless of age or disability. Aiming to Create […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":406,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-sustainability-society-csaccessibility.php","meta":{"_acf_changed":false,"_locale":"en_US","_original_post":"https:\/\/prd-kansai-airports.lasfactory.com\/?page_id=946","footnotes":""},"class_list":["post-948","page","type-page","status-publish","hentry","en-US"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.kansai-airports.co.jp\/wp-json\/wp\/v2\/pages\/948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kansai-airports.co.jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kansai-airports.co.jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kansai-airports.co.jp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kansai-airports.co.jp\/wp-json\/wp\/v2\/comments?post=948"}],"version-history":[{"count":2,"href":"https:\/\/www.kansai-airports.co.jp\/wp-json\/wp\/v2\/pages\/948\/revisions"}],"predecessor-version":[{"id":2533,"href":"https:\/\/www.kansai-airports.co.jp\/wp-json\/wp\/v2\/pages\/948\/revisions\/2533"}],"up":[{"embeddable":true,"href":"https:\/\/www.kansai-airports.co.jp\/wp-json\/wp\/v2\/pages\/406"}],"wp:attachment":[{"href":"https:\/\/www.kansai-airports.co.jp\/wp-json\/wp\/v2\/media?parent=948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}